Thank you for contacting Support.
We apologize for any inconvenience this may have caused you. Recently we have had a lot of members from Asia having issues connecting to their site and accessing their emails. We believe that the problem can be found within the main internet servers over in Asia. If you go to http://www.internettrafficreport.com/asia.htm you will see a report of the internet backbone in Asia.
The main thing you should look at is the ‘Packet Loss’ column. If there is even a small percentage of package loss on a server that could possibly be in between they and our servers, which are located in Massachusetts, USA. This will cause for the page not to load fully, thus causing a timeout error or while receiving emails.
You can also run a ‘tracert’. What this will do is show you the path you are taking to get to our servers. The way to do this is, go to the ‘Start’ menu, ‘Run’, the type ‘cmd’ or ‘command’. This will open up a DOS window. In the window you are required to type the following: tracert laoweibiz.ipage.com, after you do this. You should contact your Internet Service Provider if there is a time out or delayed request.
Unfortunately, I fear that your issues are related with well publicized issues of blocking by ‘The Great Firewall of China’.
I wish that I could tell you that we have a solution for you, but unfortunately, as I understand it, this isn’t an issue with iPage, but rather the Chinese system over there.
Also, it is not possible to move your hosting account to another server.
If you have any further questions, please update the Support Console.
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