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HostMonster最近从网站统计中看到不少搜索HostMonster退款相关的,比如”hostmonster 怎样退款”、”hostmonster 怎样写退款信”、”hostmonster 如何退款”、”hostmonster 申请退款”之类的关键词,看来不少朋友还是有这方面的需要,其实在HostMonster如何退款这篇日志中已经把HostMonster退款申请过程描述的比较详细了,前段时间刚好帮朋友申请了一次HostMonster退款,这里就把整个过程,包括退款信等完整写出来,相当于搞个HostMonster退款实例详解 🙂 仅供参考。

1. 给HostMonster发的申请退款信,是通过Email进行申请的,因为提交Ticket的时候显示提交成功,但实际上在”My Ticket History”中根本看不到这个Ticket,通过Live Chat联系了一下在线客服说让发Email申请退款。

Request a refund
Hello,

I signed up my hosting account in 09/2008, and then I upgraded the hosting plan to Pro Web Hosting on Apr 9, 2009. And now, I want to cancel my hosting accounnt and request a refund. The following is my account information for your verfication:

Main domain: ********.com
Hosting account password: ********
Last four digits of Mastercard credit card for first payment: ****
Upgrade payment PayPal: ********@gmail.com

Thank you

解释:HostMonster的申请退款信主要包括帐号信息和付款信息,这个空间因为既有PayPal也有信用卡支付,所以两个信息都提供了,具体需要提供哪些信息请参考HostMonster如何退款?

2. HostMonster自动回复的Email

Thanks for contacting HostMonster.com Billing Dept.
We are eager to answer your questions and will respond as fast as we can.

Our business hours for billing issues are:
Sun: Closed
Mon: 6:00a – 9:00p MDT
Tue: 6:00a – 9:00p MDT
Wed: 6:00a – 9:00p MDT
Thu: 6:00a – 9:00p MDT
Fri: 6:00a – 9:00p MDT
Sat: 8:00a – 8:00p MDT

We will respond to you within these hours.

Thanks,
HostMonster.com

解释:自动回复的Email,没什么好说的,只是说了一下HostMonster Billing的上班时间。

3. HostMonster的Billing部门回复的Email

Before we process your cancellation, please confirm you have made the necessary preparations in backing up your files as we cannot guarantee any backups.
If you have any further questions, feel free to contact us.

**** ****
Hostmonster.com
Billing Dept.
866-573-4678
[email protected]
You can find answers to most of your questions in our knowledge base at http://helpdesk.hostmonster.com

解释:HostMonster提醒取消帐号之前,做好网站的备份,这个是很有必要的,也从另一个侧面说明HostMonster比较友好。

4. 给HostMonster回复确认退款/取消帐号的Email

Hello,

Thanks for your response. I have backed up my data. You can cancel the account and give the refund.

Regards,

解释:在备份好网站后,回复确认已经备份,可以取消帐号进行退款了。

5. 收到HostMonster的退款Email

A CREDIT HAS BEEN ISSUED FROM HOSTMONSTER.COM!

The following credits were completed:

+ ********.com: “Pro Web Hosting” for -11.33 month @ $14.95 ea. (covers 2010-04-10 thru 2009-04-30)
+ ********.com: “Registration Coupon” for -1 year @ $-10.00 ea. (covers 2009-09-27 thru 2008-09-27)
+ [email protected]********.com: “Postini Email Filtering” for 1 month @ $1.00 ea. (covers 2009-04-30 thru 2009-05-30)
+ [email protected]********.com: “Postini Email Filtering” for -11.33 month @ $1.00 ea. (covers 2010-04-10 thru 2009-04-30)

Total Amount Credited: $000.00
Invoice: #2******
Order Transaction Code: ******
Order Transaction Code: ******

We are very glad to have you as a customer. Please let us know if there is anything we can do to improve your hosting experience or to better meet your needs.

Thank you,
HostMonster.Com Support
http://www.hostmonster.com

解释:HostMonster详细的退款款项,还剩多少时间,可以退多少钱,需要扣除哪些钱等,非常详细。HostMonster的信誉还是信得过的,支持随时退款也可以消除用户的后顾之忧。

关于HostMonster更详细的信息,请访问HostMonster的官方网站:HostMonster.com

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2 Comments to “美国主机HostMonster退款实例详解”

  1. huahua says:

    May 13th, 2009 at 9:05 am

    这个退款要提供paypal的帐户,同时也要提供paypal的密码吗?

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